The procedure for maintaining the Register of complaints against decisions and actions of licensing authorities has been updated

On November 13, amendments to the Procedure for maintaining the Register of complaints from license applicants and licensees regarding actions (inaction) of licensing authorities in violation of licensing legislation came into force.

These amendments improve and automate the consideration of complaints from entrepreneurs regarding the actions, inaction, and decisions of licensing authorities. Now, all complaints will be processed in an information and communication system that provides centralized data collection and processing. Information about the complaint and the applicant, submitted electronically, will be automatically entered into the register immediately, without the involvement of officials. The register will make it possible to track complaints not only about the actions or inaction of licensing authorities, but also about their decisions.

Among other things, it is specified that the objects of the Register are complaints.

The Register is maintained using the Unified State Electronic System of Permits by:

• Entering information about objects in the Register;
• Maintaining records, processing, and systematizing information about objects in the Register;
• Making changes to information about objects in the Register;
• Reflecting relevant current information in the Register in the course of its electronic information interaction with other state registers and state electronic information resources;
• Excluding information about objects in the Register from the Register.

The public registrar is an official of the DRS, whose powers include entering information about objects in the Register into the Register and other actions related to maintaining the Register.

The creator of the Registry information is the license applicant, the licensee who submits a complaint to the Expert Appeals Council on Licensing Issues.