Complain about the carrier
Not satisfied with your bus trip?
Leave a complaint to MAPA
If during a bus trip you witnessed a violation of the rules of passenger transportation, improper behavior of the driver, improper condition of the bus or other situation that constitutes a violation of the rules of transportation, MAPA recommends not to ignore such cases. Using this site, you can complain about the violation.
Filing a complaint - this is a simple but effective way to influence the situation. To do this, it is enough to record the bus number, indicate the place where the bus was going/from, and also briefly describe the essence of the violation. The recorded application will be forwarded for consideration to the competent authority - Ukrtransbezpeky.
Leave a complaint or feedback about the carrier
Complaints and feedback about the work of carriers - why is it important?
The mechanism for collecting and analyzing passenger complaints and feedback is important not only for transport companies, but primarily for service consumers and government agencies responsible for the quality of transportation. This form of feedback contributes to the improvement of public transport, increases the level of safety and efficiency of the transport system.
For passengers, the opportunity to express their attitude to the quality of transportation is a way to influence the situation. Complaints and feedback allow you to report flight delays, traffic violations, unacceptable condition of buses or incorrect driver behavior. When competent authorities (Ukrtransbezpeka, Regional State Administration) receive such information, they have grounds to take control measures, conduct inspections and require carriers to comply with established standards. This directly affects the improvement of transportation conditions for ordinary citizens.
It also has a positive impact on citizens' trust in state institutions. When passengers see that their appeals are not ignored, but have concrete consequences, this strengthens the feeling of protection of consumer rights and contributes to the formation of a culture of mutual responsibility between citizens, the state and business.
Your feedback is of direct importance for improving transportation conditions. When passengers report problems, the likelihood of their elimination increases.
Complaints and feedback about the work of bus carriers are an important tool for controlling the quality of transportation. They help the state improve the transport system, and passengers - to really influence the level of services they use every day.
Don't put up with poor service. Every passenger has the right to a safe and comfortable ride, and a complaint is a real tool to protect this right.
