What should I do if my luggage is lost? Tips and tricks from MAPA

MAPA shares with passengers step-by-step instructions on what to do in case of lost luggage. So, if your luggage was lost during bus transportation, we recommend taking the following steps:

1. Contact the staff of the bus company. Do not hesitate to inform the driver or other bus staff about the loss of your luggage. They can help you check if your luggage was left on the bus or find out what steps you need to take to get your lost items back.
2. Contact Customer Service right away. Contact the customer service department of the bus company. Provide them with all the necessary information about your trip and lost luggage. They will be able to start the process of finding and communicating with you about the reimbursement or return of your luggage.
3. Fill out the necessary documents. If the bus company requires you to fill out a form or documents regarding your lost luggage, do so as soon as possible. Provide details about the contents of your luggage, describe any special identifying features, and attach any receipts or proof of value of the items that were in your luggage.
4. Keep the documents and continue to communicate with the company. Keep all documents you receive from the bus company or customer service. Maintain constant communication with the company, follow the status of your luggage and ask about any further steps or requirements.
5. File a complaint if necessary. If the bus company does not solve the problem of lost luggage or provides an unsatisfactory response, you can file a complaint with the relevant organizations. They can provide advice and help to resolve the situation.

Losing your luggage can be an unpleasant situation, but usually with proper cooperation with the bus company, you will be able to find a solution, which will include returning your luggage or reimbursement of damages.

By following these simple guidelines, you will be able to transport your luggage comfortably and safely on the bus. Make sure that you familiarize yourself with the rules and requirements of each particular bus company you plan to travel with in advance to avoid unforeseen situations and problems during your trip. Remember, the Rules state that the carrier is responsible only for the luggage that it has accepted for transportation, i.e. the passenger has been issued a document (luggage tag, sticker, etc.) confirming the acceptance of the luggage.